Guest Experience Platform

Every guest. Every signal.
Tallied smart.

TallySmart unifies online surveys, on-site kiosks, embedded forms and quiet background data collection into a single guest-experience cockpit — so you know exactly what to fix, who to thank, and what to build next.

  • 4.7M+responses captured
  • 312venues live
  • 92%survey completion
app.tallysmart.com / overview
CSAT this week 4.62/5 ▲ 0.18
NPS +58 ▲ 6 pts
Responses 12,847 ▲ 23%
Sentiment · last 24h
78% positive 14% neutral 8% negative
+ Friendly staff + Fast entry ~ Concession lines – Restroom wait
Trusted by experience teams at
Four ways to listen

Meet guests wherever they are.

Every venue is different. TallySmart gives you four purpose-built collection channels that share a single data layer — so insight flows in whether a guest is on their phone, at a kiosk, mid-checkout, or just clicking a link.

Online surveys

Branded, mobile-first surveys delivered by email, SMS, or QR. Conditional logic, multilingual support and gorgeous templates — built in minutes, shareable in seconds.

  • Drag-and-drop builder with 40+ question types
  • Smart routing & skip logic
  • Email, SMS, QR & social distribution

In-person data kiosks

Floor-standing and counter-top touch kiosks for concourses, lobbies, exits and queues. Capture sentiment in the moment, even from guests who would never open an email.

  • Tap-to-rate & deeper drill-downs
  • Works offline — syncs when reconnected
  • Hardware-agnostic (iPad, Android, Windows)

Embedded data collection

Drop a TallySmart widget into your ticketing flow, mobile app, confirmation page or post-purchase email. Native styling, zero friction, full attribution back to the original event.

  • Lightweight JS snippet & React/iOS/Android SDKs
  • Inline, slide-in, modal & full-page modes
  • Auto-styled to match your brand tokens

Background data collection

Smart links, post-event triggers and silent telemetry quietly listen to guest behavior — wait times, dwell, drop-off — and pair it with explicit feedback for a true 360° view of every visit.

  • Trackable smart links with UTM & venue context
  • Event-triggered micro-surveys (no nag, no spam)
  • Behavioral signals fused with survey responses
The platform

One cockpit for every voice in your venue.

All four channels feed a unified guest profile. Operators get live alerts, executives get clean rollups, and analysts get the raw data — all from the same source of truth.

TallySmart analyst reviewing dashboards in a modern office
01

Real-time dashboards

Live CSAT, NPS, CES and custom KPIs streamed in from every channel, with drill-downs by gate, section, day-part and event.

02

AI sentiment & themes

Open-ended responses are auto-tagged, clustered and ranked by impact — so you spot a brewing issue before it spreads.

03

Closed-loop alerts

Trigger Slack, Teams or SMS pings when a critical detractor responds — and track resolution time per location.

04

Segmentation & cohorts

Slice by ticket tier, loyalty status, visit frequency or device. Compare cohorts side-by-side without writing a single query.

05

Integrations

Native connectors for Salesforce, HubSpot, Snowflake, Ticketmaster, Square, Toast, Zendesk and 40+ more.

06

Privacy by design

Granular guest consent, regional data residency, role-based access control and full PII redaction in open-ended responses — built in, not bolted on.

TallySmart self-service feedback kiosk on a stadium concourse
In-person, done right

Kiosks that guests actually use.

Tall, glance-friendly screens. Three taps to a complete response. Idle-state attractors that pull in passing guests without blocking the queue. We ship, install and remotely manage every kiosk in your fleet.

  • Remote fleet management & uptime monitoring
  • Auto-rotating questions & A/B variants
  • Offline-first — never miss a response
  • Branded skins per venue, gate or sponsor
Built for high-volume venues

Wherever there are guests, there's a tally to be smart about.

Stadiums & arenas

Turn 70,000 fans into 70,000 data points.

Track entry experience, concession friction, restroom wait and exit sentiment — by gate, by section, by event.

Hospitality

From check-in to checkout, with feeling.

Lobby kiosks, in-room QR, post-stay email and back-of-house integrations turn every touchpoint into a learning loop.

Retail & F&B

Hear the floor before the manager does.

Receipt-triggered surveys, in-aisle tap-to-rate and embedded post-purchase forms tell you what's working — store by store.

Events & expos

Prove ROI to every sponsor, every time.

Smart links, badge scans and on-site kiosks combine into post-event dashboards your exhibitors will actually share.

Transit & airports

Sentiment at every gate, every hour.

Quietly capture rider experience without slowing them down — and surface anomalies the moment they spike.

Healthcare & campuses

Listen to patients, students and staff.

Privacy-first surveys, anonymous channels and rolling pulse studies keep leadership close to the people they serve.

Background data collection

Insight without interruption.

Not every signal needs a survey. TallySmart's smart links and embedded listeners quietly capture context — entry time, dwell, path, device, weather — and stitch it onto every response so the answer to “why?” is right there when you need it.

  • One-tap smart links with full venue context
  • Event-triggered micro-surveys
  • Privacy-first by default — opt-in, anonymized
  • Behavioral cohorts auto-built nightly
Guests scanning a TallySmart QR code on a stadium concourse
What teams say

Operators run their week on TallySmart.

“Within a season, we cut concourse complaints by 41%. The kiosks at gate exits were the unlock — guests told us things they'd never put in an email.”

Marisol Tan VP, Guest Experience · Northgate Stadium

“We replaced three vendors with TallySmart. One platform for surveys, kiosks and embedded forms is a game-changer for a 14-property portfolio.”

Daniel Ortiz Director of CX · Harborline Hotels

“The smart-link background data is what sold our analytics team. We finally see why a score moved, not just that it did.”

Priya Raman Head of Insights · Summitpoint Expo
Pricing

Simple plans. Built to scale with your fleet.

Start with a single venue or roll out across hundreds. Every plan includes all four collection channels — you only pay more for volume and depth.

Starter

$349/mo

For single-venue teams launching their first program.

  • 1 venue, up to 5 kiosks
  • 10,000 responses / mo
  • All four collection channels
  • Standard dashboards & exports
  • Email support
Start free trial

Enterprise

Custom

Stadium networks, hotel groups and global retail brands.

  • Unlimited venues & responses
  • SSO, SCIM & data residency
  • Custom kiosks & on-site install
  • Dedicated success & analytics team
  • Enterprise-grade security & access controls
Talk to sales
FAQ

Questions, answered.

How long does it take to launch our first program?

Most Starter customers are live in under two weeks. Growth and Enterprise rollouts typically take 4–8 weeks, including kiosk shipment, install and integration with your existing CRM and BI tools.

Do we have to use your kiosk hardware?

No. TallySmart's kiosk app runs on iPad, Android tablets and Windows touchscreens. We can ship pre-provisioned hardware, lease it, or deploy our app onto kiosks you already own.

How does the embedded data collection work?

Drop our lightweight JavaScript snippet into your site, ticketing flow, or post-purchase email. We also publish React, iOS and Android SDKs. Every embedded response is automatically attributed to the channel, page and venue context.

What is "background data collection" exactly?

Smart links and event-triggered listeners that quietly capture session, location and behavioral context — wait times, dwell, drop-off — and pair them with explicit feedback. Always opt-in, fully anonymized, and configurable per region.

How does TallySmart handle privacy and security?

Every channel is built privacy-first: opt-in by default, anonymized behavioral signals, granular guest consent, role-based access controls and full PII redaction in open-ended responses. Data residency is available in US, EU, UK and APAC regions.

Can we export our data to Snowflake or our own warehouse?

Absolutely. Native connectors for Snowflake, BigQuery, Redshift and Databricks ship with Growth and Enterprise plans, plus a full REST API and event webhooks for everything else.

See TallySmart on your venue.

Book a 30-minute walkthrough. We'll show you live dashboards built from your kind of guests, and map a 4-week launch plan tailored to your operation.

No credit card required. We'll never share your details.