TallySmart unifies online surveys, on-site kiosks, embedded forms and quiet background data collection into a single guest-experience cockpit — so you know exactly what to fix, who to thank, and what to build next.
Every venue is different. TallySmart gives you four purpose-built collection channels that share a single data layer — so insight flows in whether a guest is on their phone, at a kiosk, mid-checkout, or just clicking a link.
Branded, mobile-first surveys delivered by email, SMS, or QR. Conditional logic, multilingual support and gorgeous templates — built in minutes, shareable in seconds.
Floor-standing and counter-top touch kiosks for concourses, lobbies, exits and queues. Capture sentiment in the moment, even from guests who would never open an email.
Drop a TallySmart widget into your ticketing flow, mobile app, confirmation page or post-purchase email. Native styling, zero friction, full attribution back to the original event.
Smart links, post-event triggers and silent telemetry quietly listen to guest behavior — wait times, dwell, drop-off — and pair it with explicit feedback for a true 360° view of every visit.
All four channels feed a unified guest profile. Operators get live alerts, executives get clean rollups, and analysts get the raw data — all from the same source of truth.
Live CSAT, NPS, CES and custom KPIs streamed in from every channel, with drill-downs by gate, section, day-part and event.
Open-ended responses are auto-tagged, clustered and ranked by impact — so you spot a brewing issue before it spreads.
Trigger Slack, Teams or SMS pings when a critical detractor responds — and track resolution time per location.
Slice by ticket tier, loyalty status, visit frequency or device. Compare cohorts side-by-side without writing a single query.
Native connectors for Salesforce, HubSpot, Snowflake, Ticketmaster, Square, Toast, Zendesk and 40+ more.
Granular guest consent, regional data residency, role-based access control and full PII redaction in open-ended responses — built in, not bolted on.
Tall, glance-friendly screens. Three taps to a complete response. Idle-state attractors that pull in passing guests without blocking the queue. We ship, install and remotely manage every kiosk in your fleet.
Track entry experience, concession friction, restroom wait and exit sentiment — by gate, by section, by event.
Lobby kiosks, in-room QR, post-stay email and back-of-house integrations turn every touchpoint into a learning loop.
Receipt-triggered surveys, in-aisle tap-to-rate and embedded post-purchase forms tell you what's working — store by store.
Smart links, badge scans and on-site kiosks combine into post-event dashboards your exhibitors will actually share.
Quietly capture rider experience without slowing them down — and surface anomalies the moment they spike.
Privacy-first surveys, anonymous channels and rolling pulse studies keep leadership close to the people they serve.
Not every signal needs a survey. TallySmart's smart links and embedded listeners quietly capture context — entry time, dwell, path, device, weather — and stitch it onto every response so the answer to “why?” is right there when you need it.
“Within a season, we cut concourse complaints by 41%. The kiosks at gate exits were the unlock — guests told us things they'd never put in an email.”
“We replaced three vendors with TallySmart. One platform for surveys, kiosks and embedded forms is a game-changer for a 14-property portfolio.”
“The smart-link background data is what sold our analytics team. We finally see why a score moved, not just that it did.”
Start with a single venue or roll out across hundreds. Every plan includes all four collection channels — you only pay more for volume and depth.
$349/mo
For single-venue teams launching their first program.
$1,290/mo
For multi-venue operators that need real-time alerts.
Custom
Stadium networks, hotel groups and global retail brands.
Most Starter customers are live in under two weeks. Growth and Enterprise rollouts typically take 4–8 weeks, including kiosk shipment, install and integration with your existing CRM and BI tools.
No. TallySmart's kiosk app runs on iPad, Android tablets and Windows touchscreens. We can ship pre-provisioned hardware, lease it, or deploy our app onto kiosks you already own.
Drop our lightweight JavaScript snippet into your site, ticketing flow, or post-purchase email. We also publish React, iOS and Android SDKs. Every embedded response is automatically attributed to the channel, page and venue context.
Smart links and event-triggered listeners that quietly capture session, location and behavioral context — wait times, dwell, drop-off — and pair them with explicit feedback. Always opt-in, fully anonymized, and configurable per region.
Every channel is built privacy-first: opt-in by default, anonymized behavioral signals, granular guest consent, role-based access controls and full PII redaction in open-ended responses. Data residency is available in US, EU, UK and APAC regions.
Absolutely. Native connectors for Snowflake, BigQuery, Redshift and Databricks ship with Growth and Enterprise plans, plus a full REST API and event webhooks for everything else.
Book a 30-minute walkthrough. We'll show you live dashboards built from your kind of guests, and map a 4-week launch plan tailored to your operation.
No credit card required. We'll never share your details.
